Frequently Asked Questions – VS PRO
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Ordering & Shipping
Below are some common questions about shipping, returns, and exchanges
How can I place an order?
Orders can be placed directly on our website, through our customer service hotline, or by visiting one of our physical store locations.
What are your shipping options?
We offer standard and expedited shipping options to cater to your specific delivery needs.
How long will it take to receive my order?
Delivery times vary depending on your location and selected shipping method. Typically, orders are processed and dispatched within 1-2 business days.
Do you offer international shipping?
Yes, we provide international shipping services to select countries. Please contact our customer service team for more information regarding international orders.
Warranty
Below are some of are common questions about warranty.
What warranty do your products come with?
Our products come with a standard manufacturer’s warranty, typically covering defects in materials and workmanship.
What is NOT covered under warranty?
Warranty coverage typically excludes damage caused by misuse, accidents, water, or unauthorized modifications.
Do you offer extended warranties?
Warranty coverage typically excludes damage caused by misuse, accidents, water, or unauthorized modifications.
Do you offer warranty on used or refurbished vacuums or parts?
Yes, we offer warranties on our used or refurbished products. Each product comes with a specific warranty period, which may vary depending on the item and its condition.
What is required for warranty work? Do you ship back?
To initiate warranty work, please contact our customer service team for instructions. Depending on the nature of the issue, you may be required to ship the product back to us or we will assist you in locating a nearby authorized warranty center for servicing and repairs.
Returns & Exchanges
Below are some common questions about our return and exchange policy.
What is your return policy?
Our return policy allows for returns within 30 days of purchase. Items must be unused and in their original packaging for eligibility.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team for assistance and instructions.
Are there any restocking fees?
Restocking fees may apply in certain cases. Please refer to our return policy for more information on restocking fees.
Payment & Financing
Below are some common questions about our payment and financing.
What forms of payment do you accept?
We accept various forms of payment, including credit/debit cards, PayPal, e-transfers and in-store payment methods.
Do you offer financing options for large purchases?
Yes, we partner with financing providers to offer flexible payment plans for qualifying customers. Contact us for more information on financing options.
Is my payment information secure?
Yes, we prioritize the security of your payment information and utilize industry-standard encryption protocols to safeguard your data.