Terms of service

Effective Date: December 30, 2025

Introduction & General Terms

By purchasing from VS PRO, you agree to the terms and conditions outlined below. We reserve the right to update these terms from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this document periodically to stay informed about how we are protecting your information and updating our policies.

Warranty & Service Terms

Product Warranty Disclaimer

VS PRO is not responsible for any damages resulting from the misuse or improper installation of products. Customers are strongly encouraged to follow all safety instructions and guidelines provided with each product. The warranty coverage will be voided under the following circumstances:

  • Water damage
  • Misuse or improper handling
  • Exposure to drywall dust
  • Unauthorized repair attempts
  • Failure to follow product instructions or use as intended

Limited Lifetime Warranty on Installations

Installations performed by our certified technicians are covered under a limited lifetime warranty for functionality and quality. This warranty is valid as long as the installation is maintained properly and no misuse occurs. Terms and conditions apply.

Repair Warranty

Warranty coverage for repairs ranges from 30 days to 1 year, depending on the type of repair service. For specific details regarding your repair warranty, please contact us directly at info@vspro.ca.

Extended Warranty Options

Additional warranty options may be available for select products and services. For more information on extended warranties, please contact us at info@vspro.ca.

Key Notes

  • Non-transferable: The warranty applies only to the original purchaser and is non-transferable.
  • Inspection Required: All products are subject to inspection upon receipt. If any product shows signs of misuse or damage that voids the warranty, the warranty will not apply.
  • Liability Disclaimer: VS PRO is not responsible for damages caused by the customer’s failure to follow proper installation or product use instructions.

Nonrefundable Fees

Includes bench fees, estimate charges, service calls, special ordered parts, and deposits made within 30 days. Subject to approval; contact us directly via email at info@vspro.ca.

Unclaimed & Recycled Items

Disposal Policy

Traded-in, recycled, or abandoned vacuums/products will be disposed of within 24 hours.

Unclaimed Products

Items left beyond 30 days will be disposed of or recycled per company policy.

Service Policies

Free Estimates on Vacuum Only (Calgary Locations)

Free in-store vacuum repair/service estimates.

Airdrie Location Bench Fee

Low estimate fee starting at $24.99.

Online vs. In-Store Offerings

Products advertised online may differ from in-store availability due to inventory or promotional variations.

Financing Options

Flexible financing options are available for purchases. Contact us directly via email at info@vspro.ca.

Customer Support

24/7 Online Support

Our team is available 24/7 to assist with any inquiries. Contact us directly via email at info@vspro.ca.

Privacy & Security

Customer data is handled per our Privacy Policy.

Limitation of Liability

VS PRO is not responsible for damages resulting from misuse or improper installation of products.

Changes to Terms & Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this document periodically. Significant changes may be communicated via email or on the site.

100% Money-Back Guarantee

We are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, you are eligible for a 100% Money-Back Guarantee within 30 days of purchase, subject to the conditions outlined in the Returns and Exchanges section. Contact us directly via email at info@vspro.ca.

Reporting Issues

If you encounter any issues with a product or service, please report them to us promptly. To report an issue, contact us directly via email at info@vspro.ca.

Force Majeure

VS PRO is not responsible for any damages resulting from the misuse or improper installation of products. Customers are encouraged to follow all safety instructions and guidelines provided with each product.

Disclaimer

VS PRO shall not be held liable for any failure or delay in performance under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or any other events outside of our control.

Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Alberta, Canada. Any disputes arising from or related to these terms shall be resolved through binding arbitration, rather than in court.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at:

  • Email: info@vspro.ca
  • Phone: 1-888-277-5511
  • Address: 3103 Centre Street NW, Calgary, AB T2E 2X3